Privacy policy

Privacy Policy – Klevs

Last Updated: July 21, 2024

Klevs operates this website and online store, including all related content, tools, services, and features, to provide you with a seamless and secure shopping experience (the "Services"). Klevs is powered by Shopify, which helps us deliver these Services effectively.

This Privacy Policy outlines how we collect, use, and disclose your personal information when you interact with our Services—whether by browsing, making a purchase, or otherwise communicating with us. In any case where this Privacy Policy conflicts with our Terms of Service, this Privacy Policy governs with respect to your personal information.

By accessing or using our Services, you confirm that you have read, understood, and agreed to the practices described below.

1. Personal Information We Collect

"Personal information" refers to any data that can directly or indirectly identify an individual. This includes, but is not limited to:

  • Contact Information: Name, email address, billing/shipping addresses, phone number
  • Payment Information: Credit/debit card details, transaction history
  • Account Details: Username, password, preferences, settings
  • Purchase History: Items viewed, added to cart, purchased, or returned
  • Communications: Support inquiries and other direct messages
  • Device/Technical Info: IP address, browser details, operating system, and cookies
  • Usage Data: How and when you use the Services

2. Sources of Personal Information

We collect information:

  • Directly from you: When you register, place an order, contact us, etc.
  • Automatically: Via your device or browser when you interact with our website (including cookies)
  • From service providers: Including payment processors and analytics platforms
  • From partners or other third parties

3. How We Use Your Personal Information

Your personal data may be used to:

  • Operate and enhance the Services: Fulfill orders, process payments, manage your account, provide tailored product recommendations, enable returns and reviews
  • Marketing & Promotions: Send you targeted ads, offers, and marketing communications (via email, SMS, etc.)
  • Fraud Prevention & Security: Authenticate users, monitor for fraud, and ensure platform safety
  • Customer Support: Respond to your inquiries and resolve issues
  • Legal Compliance: Fulfill legal obligations, respond to lawful requests, or defend our legal rights

4. Disclosure of Personal Information

We may share your information:

  • With Shopify and other service providers (e.g., payment processors, shipping providers)
  • With advertising and marketing partners for promotional campaigns (in accordance with applicable laws)
  • When you authorize or direct us to share your information
  • With our affiliates or corporate group
  • In case of business transactions such as mergers, acquisitions, or insolvency
  • To comply with legal obligations or defend against legal claims

5. Our Relationship with Shopify

Our Services are hosted by Shopify, which also processes your personal data to help us deliver a better experience. Shopify may also use some of this data to provide enhanced services across its platform. To understand how Shopify uses and protects your data, refer to the Shopify Privacy Policy or visit the Shopify Privacy Portal.

6. Third-Party Sites & Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. Always review their policies before providing any personal information.

7. Children’s Data

Our Services are not intended for children, and we do not knowingly collect data from individuals under the age of majority in your jurisdiction. If we become aware that we have collected data from a minor, we will delete it promptly.

8. Security & Data Retention

While we take reasonable measures to protect your data, no system is 100% secure. Please avoid transmitting sensitive information via unsecured channels.

We retain your personal data only as long as necessary to fulfill the purposes described above or to meet legal and contractual obligations.

9. Your Rights and Choices

Depending on your location, your rights may include:

  • Access/Know: Request details about the data we hold on you
  • Delete: Request deletion of your personal data
  • Correct: Update inaccurate or outdated information
  • Portability: Receive your data in a portable format
  • Opt-Out: Decline the sale or sharing of your personal data or opt out of targeted advertising
  • Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time
  • Restrict or Object to Processing: In certain cases, request we stop using your data

You can manage your preferences directly or contact us to exercise any of these rights.

To opt out of targeted advertising and sales/sharing of data, you may also utilize the Global Privacy Control feature in your browser (where applicable).

10. International Data Transfers

We may process and store your data outside of your country of residence, including in jurisdictions that may not offer the same level of data protection. For EEA and UK residents, we rely on standard contractual clauses or equivalent safeguards for such transfers.

11. Updates to This Policy

We may revise this Privacy Policy periodically to reflect legal, operational, or service-related changes. Any updates will be posted on this page with the revised "Last Updated" date.

12. Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, please contact us:

📧 Email: contact@klevs.com

For purposes of data protection law, Klevs is the data controller of your personal information.